Privacy Policy

Good Grief Enterprises LLC (Delaware)

Last updated: January 25, 2026

1. Introduction

Good Grief Enterprises LLC ("Good Grief," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our grief support checklist application and related services.

2. Information We Collect

Account Information

When you create an account through our authentication provider (Clerk), we collect:

  • Email address
  • First and last name
  • Password (securely hashed, never stored in plain text)
  • Profile image (if provided via OAuth login)

Usage Data

We collect information about how you use our service:

  • Task and subtask completion status
  • Task ordering preferences
  • Quiz responses (relationship, timeframe, priority selections)

Analytics Data

Through our analytics provider (PostHog), we collect:

  • Page views and navigation patterns
  • Feature usage events
  • Error reports for debugging purposes
  • Device and browser information

Temporary Storage

We use browser local storage for:

  • Quiz responses (until account creation)
  • UI preferences (such as sidebar state)

3. How We Use Your Information

We use the information we collect to:

  • Provide and personalize your grief support checklist
  • Save your progress across sessions and devices
  • Improve our service through analytics
  • Communicate important updates about our service
  • Provide customer support when you reach out to us

4. Third-Party Service Providers

We work with the following third-party service providers who may have access to your information:

5. Data Security

We implement appropriate security measures to protect your information:

  • Industry-standard encryption (TLS/SSL) for data in transit
  • Secure authentication through Clerk
  • Row-level security policies on our database
  • No plain-text password storage

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

  • Account data: Retained while your account is active
  • Progress data: Retained indefinitely until you delete your account
  • Analytics data: Subject to PostHog's retention policies
  • Local storage data: Session-based, cleared when you create an account

7. Your Privacy Rights

All Users

You have the right to:

  • Access your personal data
  • Request correction of your personal data
  • Delete your account and associated data
  • Opt out of analytics tracking

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected about you
  • Right to delete your personal information
  • Right to opt-out of the sale of personal information (note: we do not sell your data)
  • Right to non-discrimination for exercising your rights

Opting Out of Analytics

You can opt out of PostHog analytics by enabling "Do Not Track" in your browser settings or by contacting us directly.

8. Children's Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from someone under 18, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Good Grief Enterprises LLC
Email: support@goodgriefrelief.co